Research Chemicals FAQ
Find answers to common questions about our products, ordering process, and policies
Disclaimer: These products are intended for laboratory research use only. Not for human consumption, diagnostic, or therapeutic use. The information provided is for educational purposes only.
Frequently Asked Questions
What is ProSyntheticChems.com?
ProSyntheticChems.com is a reputable online vendor specializing in high-purity, novel research chemicals. We supply compounds strictly for the purpose of scientific research and analytical study in controlled laboratory environments.
Who is authorized to purchase your products?
Our products are intended only for qualified researchers (e.g., PhDs, graduate students, licensed professionals, and institutional laboratories). By purchasing, you confirm you are of legal age and are authorized to handle these materials in a legal, professional research setting.
Are your products for human consumption?
Absolutely not. None of our chemicals are for human or veterinary consumption, diagnostic use, or as food additives. They are not drugs or dietary supplements. They are sold for in-vitro laboratory research purposes only and must be handled by trained professionals with appropriate safety equipment.
How do you ensure product quality and purity?
We pride ourselves on quality. Every batch of our products is analyzed using advanced techniques like Gas Chromatography–Mass Spectrometry (GC-MS) and/or Nuclear Magnetic Resonance (NMR) spectroscopy. A Certificate of Analysis (CoA) is available for most products upon request.
What is your shipping and handling policy?
We ship discreetly and securely to most countries worldwide. Shipping times and costs vary depending on your location and the selected service. All orders are processed and shipped within a specific number of business days. You will receive a tracking number once your order is dispatched.
What are your payment options?
We accept various secure payment methods, which typically include major cryptocurrencies (Bitcoin, Ethereum, etc.) and potentially other options like bank transfers or credit cards. Our preferred and most secure method is cryptocurrency.
What is your return policy?
Due to the specialized nature of our products, we do not accept returns or offer refunds once an item has been shipped. We rigorously check all orders before dispatch to ensure accuracy. Please contact us immediately if you receive an incorrect or damaged item.
How should your products be stored?
For long-term stability, most of our research chemicals should be stored in a cool, dry place, away from direct light and moisture. We recommend storing them in a sealed container, often in a freezer, as specified for each product.
Do you provide Safety Data Sheets (SDS)?
Yes. A Safety Data Sheet (SDS), which contains critical information on handling, hazards, storage, and emergency measures, is available for every product we sell. You can typically download it directly from the product page or request it from our customer support team.
Are your compounds legal to purchase?
The buyer is solely responsible for understanding and complying with all local, state, federal, and international laws governing the importation, possession, and use of any product they purchase. It is your responsibility to determine if a substance is legal or controlled in your country/region before ordering.
Still Have Questions?
If you couldn't find the answer to your question, please don't hesitate to contact our support team.
Email: support@prosyntheticchems.com